Terms & Conditions
General Terms & Conditions Umami Food Ireland
Effective Date:
1. Introduction
Welcome to Umami Food Ireland’s online grocery store. By accessing or using our website and services, you agree to be bound by these General Terms and Conditions. Please read them carefully before using our services.
2. Definitions
- “Company” refers to Umami Food Ireland.
- “Customer” refers to any individual or entity using our online grocery services.
- “Website” refers to www.umamifood.ie.
- “Products” refers to the items available for sale on our Website.
- “Services” refers to the online grocery services provided by the Company.
3. Registration and Account
3.1. Eligibility: To use our Services, you must be at least 18 years old and capable of forming a legally binding contract.
3.2. Account Creation: Customers must create an account to place orders. All information provided must be accurate, complete, and up-to-date.
3.3. Account Security: Customers are responsible for maintaining the confidentiality of their account and password and for restricting access to their account. The Company is not liable for any unauthorized access to your account.
4. Ordering
4.1. Order Placement: Orders can be placed through the Website. An order confirmation email will be sent upon successful placement of an order.
4.2. Order Acceptance: All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason.
4.3. Order Changes: Customers can request changes to their orders before the order has been processed. Once processed, changes cannot be made.
5. Pricing and Payment
5.1. Pricing: All prices are listed in Euros (€) and include VAT where applicable. Prices are subject to change without notice.
5.2. Payment Methods: We accept major credit cards, debit cards, and other payment methods as specified on our Website.
5.3. Payment Security: All payment transactions are securely processed through our payment gateway.
6. Delivery
6.1. Delivery Areas: Delivery is available to specific areas in Ireland. Please refer to our delivery information page for details.
6.2. Delivery Times: Estimated delivery times are provided at the time of order. Actual delivery times may vary due to unforeseen circumstances.
6.3. Delivery Charges: Delivery charges will be displayed at checkout and may vary based on the delivery location and order total.
6.4. Delivery Acceptance: The Customer is responsible for ensuring someone is available to accept delivery. If no one is available, the delivery may be rescheduled, and additional charges may apply.
7. Returns and Refunds
7.1. Return Policy: Perishable items cannot be returned. Non-perishable items may be returned within 14 days of delivery if unopened and in their original packaging.
7.2. Refunds: Refunds for eligible returns will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
7.3. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund.
8. Privacy
Our Privacy Policy, which explains how we collect, use, and protect your personal information, is available on our Website and is incorporated into these Terms and Conditions by reference.
9. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services.
10. Governing Law
These Terms and Conditions are governed by the laws of Ireland. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Ireland.
11. Changes to Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Services constitutes acceptance of the revised Terms and Conditions.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Umami Food Ireland
Email: support@umamifood.ie
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions.